Any item with a manufacturing defect acknowledged by the Company may be subject to an exchange or refund. Return shipping costs are to be paid by the customer, unless the product has a manufacturing defect.You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.Please email us at with “RETURN” in the subject line and include your order number and the reason for return.HOW LONG DO I HAVE BEFORE MAKING A RETURN, AND DO I HAVE TO PAY FOR SHIPPING? We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. Please allow an extra day for orders placed after 12 PM HKT or on weekends.ĭue to occasional circumstances such as weather conditions or social distancing procedures, some customers may experience a slight delay in delivery. Orders are usually shipped out within 4 business days. Q: What is the standard processing time for all orders? Lost your original email confirmation? Visit the Track My Order page for additional information. Please check your spam folder and make sure is an accepted email address. YUNDOOM will send you a shipment confirmation with tracking information for your reference. Q: I Have Not Received My Order, How Can I Track It? We use parcel shippers like UPS, FedEx or DHL depending on your location. You don't need to pay for anything beyond the product price.ĭue to Covid-19 impact and increased order volumes, orders may be delayed. We cover all customs duties for all international orders. You will also be asked to provide an email address, to which we will send confirmation that your order was placed. You will be asked to provide a telephone number on the shipping page of checkout, which is important in the event the courier needs to arrange a delivery time with you. Your items may arrive sooner than the estimated delivery date. YUNDOOM reserves the right to send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on. Your estimated delivery date will be shown during checkout and included in your order confirmation email. Please note that the estimated delivery date is an estimate only and is not guaranteed. Weekend and holiday orders ship on Monday or the next business day.Įstimated delivery times around the world:
Orders are processed within 2-4 business days (Mon-Fri). Standard Shipping from YUNDOOM is free and trackable worldwide. We’re excited about getting your order to you! Your complete satisfaction is important to us.
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