Little things like being able to add my own "reasons for move-out" to the drop down when selecting a reason for a move-out. I would also like to see more customization to the software. However, when someone does help, they tend to always be able to resolve our problems. Some requests take days or weeks to hear back from someone and in property management, we typically don't have days or weeks to wait for a fix to a problem we are experiencing.
APPFOLIO REVIEWS SOFTWARE
This software offers a lot and they are always pushing out updates and new features which is great. The lease renewal interface is one of my favorite features as it has really cuts down on the amount of time I spend drafting and preparing renewals. Residents can pay rent, submit requests for maintenance, and sign lease renewals all through their Online Portal. The Online Portal is also great as it helps cut down on unnecessary emails or calls to the office. For leasing, the application and lease signing process is pretty seamless once set-up. The ease of use and mobile app make this software very useful for property managers. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing. I know some of the more expensive options offer more competitive pricing tools and a little more automation. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. You get everything you need for cheaper than most of the other products out there.
PROSįirst and foremost, the value of the product. Ease of use and great training/help files will keep us with them for years to come. AppFolio is one-click to post to multiple free websites and syncs with if your company goes that route. We were relying on walk-in tenants, which has not been a good source for 5-10 years. The biggest issue my company had was advertising vacancies.
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